FAQS

HOW LONG DOES PRODUCTION TAKE?

Production time for custom jewelry is 5 to 7 business days. 

Although we may require up to 10 Days during the holidays and when experiencing high volumes.


Production time for custom apparel is 3 to 5 business days. 

Although we may require up to 7 Days during the holidays and when experiencing high volumes. 

 

CAN I MAKE EDITS TO MY CUSTOM TEXT?

All changes can be made within 24 hours after the order has been placed. Edit requests after 24 hours cannot be guaranteed because the order will already be in production. But we can try. Kindly email bydaivita@gmail.com

 

 

I DID NOT RECEIVE MY ORDERS

 

 

If this happens, chances are your item is still in transit or held at customs for clearance. Kindly have the patience or contact us at bydaivita@gmail.com

 

MY PACKAGE WAS MARKED AS DELIVERED BUT I HAVE NOT RECEIVED IT

 

 

IN THE RARE EVENT THAT YOUR PACKAGE IS LOST IN TRANSIT, WE WILL QUICKLY SEND YOU ANOTHER OR FULLY REFUND YOU. 

HOWEVER, WE WILL NOT ACCEPT RESPONSIBILITY IF YOUR LOCAL POSTAL SERVICE HAS MARKED YOUR ITEMS AS DELIVERED AND YOU CLAIM YOU HAVE NOT RECEIVED THEM. THE ISSUE THEN NEEDS TO BE SETTLED BETWEEN YOURSELF AND THE POST OFFICE. 

WE DO NOT ACCEPT RESPONSIBILITY IF YOU FAIL TO PROVIDE THE CORRECT ADDRESS. PLEASE DOUBLE CHECK TO BE SURE YOUR ADDRESS IS CORRECT.

WE ARE NOT THE SHIPPING PROVIDER, ONCE THE ORDER HAS BEEN SHIPPED, WE DO NOT HAVE ANY CONTROL OVER IT, AND WE CAN ONLY OFFER CUSTOMER SERVICE RETAINING TO THIS POLICY. 


ALSO, ONCE THE PACKAGE HAS BEEN SHIPPED WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN GOODS. IF YOU PACKAGE HAS BEEN LOST OR STOLEN, WE RECOMMEND OPENING A CLAIM WITH THE SHIPPING COMPANY. THERE WILL BE NO REFUNDS OR REPLACEMENTS SENT OUT UNTIL THE INVESTIGATION HAS BEEN CONCLUDED.

 

 

HOW LONG DOES SHIPPING TAKE?

PLEASE NOTE OUR CUSTOMIZED ITEMS ARE HANDCRAFTED FROM OUR MANUFACTURES SO THE ARRIVAL TIME WILL BE A LITTLE LONGER.

SHIPPING TIMES VARY BY ITEM TYPE & REGION.
TIMES ARE LISTED IN BUSINESS (WORKING) DAYS. 

UNITED STATES: 5-10 Business Days

10-15 Days During increased volumes.

CANADA: 10-15+ Days 

1-3 Weeks During increased volumes. (Canadian customs tend to hold some packages at random. This explains the wide variance in shipping times).

UNITED KINGDOM: 10-15 Business Days

AUSTRALIA: 10-15 Business Days

 MOST EU LOCATIONS: 10-20 Business Days

MIDDLE EAST: 10-20 Business Days

TIMES ABOVE ARE AVERAGES BASED OFF OF CUSTOMER EXPERIENCES FROM OUR STORE.

It is our mission to get you your order as quickly as possible. We will send you a Tracking # by Email that you can use to track your delivery all the way to your home.

 

Don't forget, we are always available to answer any questions about your order or delivery.

 

 

WHAT IS MY CUSTOM ITEM MADE OF?

 

 

Our custom jewelry is handcrafted with high-quality stainless steel. 18K Gold and Rose Gold plating are available.